Privacy policy & disclaimer
Lili Grace Foundation Ltd - Privacy Policy
ABN: 70 680 361 648 | ACN: 680 361 648
Effective Date: Feb 2025
Introduction
Lili Grace Foundation Ltd ("we" or "us") is committed to protecting the privacy and personal information of our donors, volunteers, beneficiaries, and supporters. This privacy policy outlines how we collect, store, and manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Applicability of the Privacy Policy
This policy applies to any individual whose personal information we collect, hold, or use in the course of our charitable activities.
Types of Information Covered
We may collect personal information broadly defined as any information or opinions relating to an identifiable individual. This includes, but is not limited to:
- Contact details (e.g., name, address, email, phone number)
- Donation history
- Financial information (if necessary for donation processing)
- Health information (if relevant to program participation)
- Any other information necessary to deliver our services or conduct charitable activities
Management of Personal Information
We are committed to managing personal information responsibly. This includes:
- Implementing appropriate security measures (e.g., encryption and access controls)
- Training staff in privacy protection
- Appointing a Privacy Officer
- Offering anonymity or pseudonymity where appropriate
Kinds of Information Collected
We may collect and hold personal and sensitive information, such as health information, religious affiliations, or political opinions, if relevant to the services we provide. We do not collect sensitive information without the individual's consent unless permitted under the Privacy Act.
Collection Methods
We primarily collect information directly from individuals. Information may also be collected from referrals, partner organizations, government bodies, and marketing events.
Storage of Personal Information
We securely store personal information using physical and electronic safeguards, including secure premises, access controls, and encryption technologies.
Purposes of Collection and Disclosure
We collect and use personal information to:
- Process donations
- Facilitate volunteering activities
- Deliver programs and services to beneficiaries
- Communicate with donors, supporters, and partners
- Comply with legal and regulatory requirements
We may disclose information to third parties such as government agencies, auditors, service providers, and partners where necessary and lawful.
Overseas Disclosure
In some cases, we may disclose personal information to service providers located overseas (e.g., Zimbabwe). We ensure that these providers adhere to privacy standards consistent with the Australian Privacy Principles.
Credit Information Management
We do not provide credit services. However, if we engage in financial transactions where credit information is collected, it will be handled in strict compliance with the Privacy Act.
Access, Correction, and Complaints
Individuals have the right to request access to and correction of their personal information. If you have any concerns or complaints about our privacy practices, please contact us in writing. We will respond promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Contact Information
Privacy Officer: Ms Chipo Wekare
Postal Address: Level 1, 22 Baildon Street, Kangaroo Point QLD 4169
Telephone: 07 3185 4230
Email: info@liligracefoundation.com
Changes to the Policy
This policy may be updated, modified, or removed without prior notice. Changes will be published on our website. For comments on the policy, please contact the privacy officer using the details provided.